Military Movers Damaged My Stuff, What Can I Do?

If your belongings were damaged by military movers, you have options to seek compensation and resolution for the damages. Here are steps you can consider taking:

Damage stuff during a move

Document the Damage:
Take detailed photos of the damaged items as soon as you notice them.
Keep a written record of the damages, noting the date and a description of each item affected.

Report the Damage:
Report the damages to the military moving company as soon as possible. Follow their specific procedures for reporting damage.
Ensure that your report is in writing and include the documentation (photos and written record) you’ve collected.

Review the Contract:
Refer to the contract or agreement you had with the moving company. It may outline the process for filing a claim and the time frame within which you must do so.

File a Claim:
Most moving companies, including military movers, have a claims process for damaged items. File a formal claim with the company following their specific guidelines.
Provide all necessary documentation and be thorough in describing the extent of the damage.

Damage stuff during a move

Insurance Coverage:
Check if you purchased additional insurance coverage for your move. If so, follow the procedures outlined in your insurance policy to file a claim.
Some military moving contracts may include basic liability coverage. Verify the extent of coverage and understand the limitations.

Contact the Military Claims Office:
If the moving company is not responsive or if you are unsatisfied with the resolution, you may contact the military claims office. Each branch of the military has a claims office that handles such issues.
Provide them with all relevant documentation and details about the damages.

Seek Legal Advice:
If all else fails and you are unable to resolve the issue through the company or military claims office, you may consider seeking legal advice.
Consult with an attorney who specializes in moving and transportation law to explore your options.

Keep Records:
Maintain copies of all communications, including emails, letters, and any other documentation related to your claim.

Damage stuff during a move

Remember to act promptly, as there may be time limits for filing claims. Keep all communication professional and well-documented to strengthen your case. If you are a military member, you can also reach out to your chain of command or the legal assistance office for guidance.

If you know someone looking to move near a military base – please send them our website below where we provide loads of base information.

Military Move Network Map

Click here to access our PCS Map

Our military map has lots of resources for every military base within the United States including schools, base housing, colleges, Facebook groups, and connections to local real estate agents that are military affiliated and provide OUR credit


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